Shipping policy

Shipping policy

Toro Meat Kenya reserves the right to utilize any service necessary to meet our delivery commitment.
Order Cutoff Time is 12 pm for same day delivery.
Please assume that orders placed after 5:00 p.m. EAT will be processed the following business day (Monday to Saturday).
For example: If an order is placed on Friday at 6:00 p.m. EAT, it may not be processed until the following day
Free Shipping Policy
1. We generally offer free shipping for orders above 20KG.
2. Any free shipping promotion will ONLY apply to orders shipping in Nairobi
General Shipping Policy
1. Delivery rates vary depending on the total order weight & delivery location.
2. Orders with a delivery address in Nairobi (no surrounding areas.) placed before 12:00AM EAT will be delivered the same day, and orders placed after 12:00AM will be delivered the next day.
3. All orders outside of Nairobi will be shipped via Wells Fargo Couriers at our discretion. Shipment can be sent to your address or closest collection point.
4. We are not responsible for delays in delivery once the package has been given to the carrier. We have no control over the speed at which a carrier will deliver the package to you. This applies to expedited methods as well.
5. Toro meat is not responsible for the shipment once it has been shipped from our warehouse.
6. If your order needs to be shipped to remote regions in Kenya, please allow an additional 3 to 7 days for delivery.
Shipping Requirements
1. No order will be shipped without receipt of the full payment.
2. Toro meat does not ship any order C.O.D.
3. A telephone number of the recipient is required for all deliveries.
Return and Exchange Policy
Looking for information about returns or exchanges? See our return and exchange policy for more information 

 

 

Delivery

Same-day delivery in Nairobi for orders placed before 12 PM.

Orders placed after 12 PM will be delivered the following day.

Orders outside Nairobi, placed before 12 PM will be shipped with Wells Fargo on the same day, while orders placed after 12 PM will be shipped the following day.

Orders will be delivered Monday to Saturday.